Frequently asked questions

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Do you ship worldwide?

Yes, we are able to ship worldwide expect Cuba and certain parts of Africa.

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Can I trust this website?

We are committed to ensure 100% purchase protection for your shopping done on our website, secured by 256 bit encryption. You can benefit from a safe and secure online ordering experience.

We do not store any of your information in our servers, only - names and address (for shipping) and e-mail (for communication about your order). We will not trade or exchange your information.

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How can I pay?

All international credit/debit cards accepted and PayPal.

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Are my payments secure?

Yes, they are 100% secure, we are using Stripe for our credit/debit card payment processing, as well as PayPal. Both are giving you 100% security of your funds with the ability to issue refunds.

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How long does shipping take?

USA,Canada/UK/Australia: Please allow 8-12 business days to delivery after tracking number is send. Please note in most cases it will be faster.

Rest Of World: Please allow 2 - 3 weeks to delivery after tracking number is send. Please note in most cases will be faster.

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Where do you ship the items from?

We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our suppliers from different channels worldwide, to easily deliver the item to you.

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I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

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What if I don't receive my item? Do you guarantee delivery?

We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at support@feelvo.com and we will get you taken care of!

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What if I want a refund?

We stand behind the quality of our products. If you are not happy with the quality or product come damaged, we will work together to solve the issues for you, acording our Refund - Refund Policy (link below)

Note: Please be aware during some peak periods of the year such a Christmas, bad weather or other factors shipping times of your items can increase, for more info read our shipping policy section. Thank you.